Privacy Statement

1. Information We Collect

1.1 Information You Provide Directly

When registering or using our service, we may collect:

• Identity details: full name, birth date.
• Contact details: email, phone number, home address.
• Financial info: broker API keys (read-only or execute), investment preferences, risk settings. We never store complete broker login or payment card data.
• Profile data: username, trading preferences, notification options.
• Communication records: messages via support or email.

1.2 Automatically Collected Data

While using the service, certain technical data is collected automatically:

• IP address, browser type/version, operating system.
• Visited pages, features used, session duration, click data.
• Device identifiers and mobile ad IDs (where applicable).
• Cookie and tracking technology data (refer to our Cookie Policy).

1.3 Third-Party Data

We may receive data from third-party sources like identity verification services, fraud detection, and analytics partners. This data is combined with ours to enhance accuracy and security.

2. Purpose of Data Use

Collected data is used to:

• Create and manage your account, and provide the service.
• Process and carry out trading signals and automated orders on linked broker accounts.
• Customize your experience and deliver relevant market information.
• Send transactional emails such as confirmations, trade alerts, and security notices.
• Send marketing messages where you consent or as legally allowed.
• Identify, investigate, and prevent fraud or unauthorized actions.
• Fulfill legal and regulatory requirements.
• Enhance, test, and develop new features using aggregated anonymous data.

3. Legal Grounds for Processing (EEA/UK)

For users in the European Economic Area or UK, processing is based on:

• Contractual necessity: to deliver the subscribed service.
• Legitimate interests: fraud prevention, security, product improvement.
• Legal obligation: compliance with financial and tax regulations.
• Consent: marketing communications and non-essential cookies (withdrawable anytime).

4. Sharing Your Data

We do not sell personal information. Data may be shared with:

• Service providers: cloud hosting, email, analytics, and customer support providers under confidentiality agreements.
• Linked brokers and exchanges: only minimal API commands to execute your configured strategies.
• Legal authorities: when legally required or to protect our rights.
• Business transactions: in mergers, acquisitions, or asset sales, with acquirers bound by this policy.

5. Cross-Border Data Transfers

Maple Vaulthorn operates internationally. Your data may be transferred and processed in countries different than yours, including the United States and EU members. We employ European Commission-approved Standard Contractual Clauses when needed for data transfers.

6. Data Retention Policy

We retain personal data while accounts are active or needed to deliver services. After closure, some data is kept up to seven years for regulatory compliance. Aggregated anonymous analytics may be kept indefinitely.

7. Your Data Rights

Depending on your location, you may have rights to:

• Access your personal data we hold.
• Correct inaccuracies or incomplete data.
• Request deletion (the "right to be forgotten").
• Object to or limit certain data processing.
• Data portability — obtain your data in a structured, machine-readable form.
• Withdraw consent anytime without affecting prior processing.

To exercise these rights, contact us at . We respond within 30 days.

8. Security Measures

We employ industry-standard protections including TLS 1.3 encryption in transit, AES-256 encryption at rest, multi-factor authentication, role-based access, and annual third-party penetration tests. Despite these, no system is perfectly secure. We recommend strong, unique passwords and enabling two-factor authentication.

9. Use of Cookies

Cookies and similar technologies are used to operate and improve the Service. For details, see our Cookie Policy.

10. Children’s Privacy

Our platform is not intended for those under 18. We do not knowingly collect data from minors. If you believe a minor has shared personal data, contact us to have it removed promptly.

11. Policy Revisions

This Privacy Policy may be updated periodically. Significant changes will be posted or emailed. Continued use after updates means acceptance.

12. Contact Information

For privacy questions or exercising your rights, contact our Data Protection Officer:

• Email Address:
• Postal Address: Maple Vaulthorn Inc., 100 King Street West, Toronto, ON M5X 1A9, CanadaUSA
• EU Data Representative: Maple Vaulthorn, 100 King Street West, Toronto, ON M5X 1A9, Canada